Refund policy

Return & Refund Policy

At RetroVault, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return:

The item must be unused and in the same condition you received it
The item must be in its original packaging
All tags, accessories, and included items must be present
Proof of purchase or receipt is required

Items returned without first contacting us and receiving return approval may not be accepted.

How To Start A Return

To request a return, please contact us at:

📧 rarevault101@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Photos if the item is damaged or incorrect

If your return request is approved, we will provide instructions on how and where to return your item.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives:

damaged
defective
incorrect
missing parts

We may request:

photos of the product
packaging photos
proof of damage

RetroVault reserves the right to deny claims submitted outside the reporting timeframe.

Non-Returnable Items

Certain products cannot be returned, including:

Final sale items
Gift cards
Personalized or custom products
Used items
Products damaged through misuse
Opened hygiene or personal-use products (if applicable)

We also reserve the right to refuse returns that do not meet our return conditions.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or variation, please:

Request a return for the original item
Place a new order separately after the return is approved

European Union 14-Day Cooling Off Period

If your order is delivered within the European Union, you may have the legal right to cancel or return your order within 14 days for any reason and without justification.

Returned items must still:

be unused
remain in original condition
include original packaging and proof of purchase

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing times may vary depending on your bank or payment provider
Original shipping fees are non-refundable unless the issue was caused by us

Please allow up to 10 business days for the refund to appear in your account after approval.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 rarevault101@gmail.com

Return Shipping Costs

Customers are responsible for return shipping costs unless:

the wrong item was sent
the item arrived damaged
the item was defective upon arrival

We recommend using a tracked shipping service for all returns.

RetroVault is not responsible for lost or missing return packages.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase before processing begins.

Once an order has entered processing or shipping stages, cancellation may no longer be possible.

Shipping Delays Disclaimer

RetroVault is not responsible for shipping delays caused by:

customs clearance
courier delays
weather conditions
incorrect shipping information
carrier disruptions
international logistics delays

Estimated shipping times are not guaranteed delivery dates.

Disclaimer

RetroVault works with trusted third-party suppliers and fulfillment partners worldwide. While we strive to ensure all product descriptions, images, pricing, and specifications are accurate, occasional differences or updates may occur.

We reserve the right to: