Shipping policy
Shipping Policy
At RetroVault, we work with trusted fulfillment partners and suppliers worldwide to deliver premium gaming products directly to our customers.
Processing Time
Orders are typically processed within:
- 1–3 business days
Processing times may increase during:
- holidays
- high-demand periods
- promotional events
Shipping Times
Estimated shipping times:
- United States: 5–15 business days
- International: 7–21 business days
Please note:
- Shipping times are estimates only
- Delivery times may vary depending on location and customs processing
Tracking Information
Tracking information will be sent once your order has been processed and shipped.
Please allow several days for tracking updates to appear.
Shipping Delays
RetroVault is not responsible for delays caused by:
- customs inspections
- courier disruptions
- weather conditions
- incorrect shipping addresses
- international shipping delays
Lost or Stolen Packages
RetroVault is not responsible for lost or stolen packages marked as delivered by the carrier.
Customers should contact the shipping carrier directly for delivery disputes.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
RetroVault is not responsible for orders shipped to incorrect addresses provided by customers.
Customs & Import Fees
International customers may be responsible for:
- customs duties
- import taxes
- local processing fees
These charges are determined by local customs authorities and are not controlled by RetroVault.